Shipping

Shipping Policy

We're committed to providing free shipping for our customers. The estimated delivery time for most orders is approximately 5-7 business days once the order ships. At this time, expedited shipping is not available. Once your order is shipped, we will provide you with a tracking number via email.

Shipping Restrictions

Certain items may be subject to shipping restrictions or regulations due to their nature or destination. As a result, we do not include batteries or glue in any of our order shipments.

Order Processing

Orders are typically processed within 1-3 days.

Returns

Return Policy

At BitsyHomes, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.

If you wish to initiate a return, please contact us within 7 days of receiving your order. Kindly provide photos and/or videos along with a description of the issue. Upon review, we will provide a return label to print and attach to your package for the return.

Return Eligibility

To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

Refund Processing

Upon receiving and inspecting the returned product, we will process your refund within 2 business days. Refunds will be issued to the original payment method used for the purchase. We can also initiate an exchange if preferred.

Damaged or defective products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, depending on your preference.